Ritu Raj Pratap Singh
Aspiring Data Analyst | SQL · Python · Power BI
Ritu Raj Pratap Singh

Summary

Skilled in SQL, Microsoft Excel, Python, and Power BI, along with experience in international chat support, customer communication, problem-solving, and issue resolution. Capable of adapting to new technologies, managing responsibilities efficiently, and working collaboratively to achieve business goals. Interested in data analysis, technology, and continuous learning, with a focus on improving efficiency, delivering accurate results, and contributing to organizational growth.

Education

St. Mary's School, Masaurhi, Patna

2020 • Matriculation (CBSE) • Obtained 71.0%

Focus on core subjects including English Language & Literature, Hindi Course-B, Mathematics (Standard), Science, and Social Science. Additionally, I studied Computer Applications as an elective, this laid the foundation for my technical skills and interest in technology.

D.N. College, Masaurhi, Patna

2022 • Intermediate (BSEB) • Obtained 70.4%

Specializing in Physics, Chemistry, and Mathematics (PCM) as core elective subjects, alongside compulsory studies in English and Hindi. This rigorous curriculum honed my analytical and problem-solving skills, laying a strong foundation for my pursuit of higher education in technology.

Anugrah Narayan College, Patna

2025 • B.Sc. (IT) • Obtained 72.6%

Achieving First Class with distinction. My academic journey included coursework in programming, DBMS, and software development (TODO: name your key subjects), complemented by subsidiary studies in English and Mathematics. This rigorous curriculum equipped me with both theoretical knowledge and hands-on technical skills essential for a career in technology.

Indian Institute of Technology, Patna

2027 • MCA • Pursuing

Pursuing a Master of Computer Applications (MCA) with a strong foundation in Information Technology, programming, database management, and software development. Developing technical and analytical skills in Python, SQL, data analysis, and data visualization to solve real-world problems and support data-driven decision-making.

Language

enEnglishकहिन्दी

Hobbies & Interests

TechnologyAnalysisProblem-SolvingReadingLearningCodingResearch & ThinkingInnovationVisualizationTravelling

Skills

Technical
Microsoft ExcelSQLPythonPower BIData CleaningJavaScriptGitPandasHTML/CSS
Soft skills
TeamworkProblem-SolvingCommunicationAdaptability
Ritu Raj Pratap Singh

Experience

International Chat Support - Advisor I

April 2025 - Current
Concentrix (Client: Uber) • Gurugram (Haryana), India
  • Provide real-time chat support for Uber's global customer base across EMEA, US&C, LatAm and APAC, resolving rider, driver and partner issues in a fast-paced, high-volume environment.
  • Adapt tone, communication style and resolution approach to customers from different regions and cultures, keeping every conversation clear, empathetic and professional.
  • Investigate account, payment, trip and safety-related issues, apply the correct policy and escalate complex cases to the right teams with complete documentation.
  • Meet quality, response-time and resolution targets while keeping accurate case notes and working closely with team members and support leads.

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